Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context clearly requires otherwise:

By accessing, browsing, or using the emom77 Platform in any capacity — including but not limited to registering an Account, depositing funds, placing wagers, or claiming any bonus — you acknowledge that you have read these Terms & Conditions in full, that you understand them, and that you agree to be legally bound by them.

These Terms & Conditions apply to all Members and visitors of the emom77 Platform and supersede all prior agreements, representations, or understandings relating to the use of emom77's services, whether written or oral.

emom77 reserves the right to update or amend these Terms & Conditions at any time. Continued use of the Platform following any such amendment constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically. Material changes will be communicated to Members via email notification or prominent notice on the Platform.

To register and use the emom77 Platform, you must satisfy all of the following eligibility criteria at all times:

• You must be a resident of Indonesia and at least 21 years of age. emom77 strictly prohibits access or use by individuals under 21 years of age.
• You must be legally capable of entering into a binding contract under the laws applicable to your jurisdiction of residence.
• You must not be subject to any court order, regulatory restriction, or self-exclusion directive that prohibits your participation in online gaming activities.
• You must not be currently excluded from the emom77 Platform as a result of a prior self-exclusion request or account termination action by emom77.
• You must be acting on your own behalf and not as an agent, proxy, or representative of any third party.
• All information provided during registration must be truthful, accurate, complete, and current. emom77 reserves the right to verify any information provided at any time.

emom77 makes no representation that the Services are appropriate, legal, or available in all jurisdictions. It is your sole responsibility to ensure that your use of the Platform complies with the laws and regulations of your jurisdiction.

Each Member is permitted to hold one Account only on the emom77 Platform. Registering multiple accounts — whether under the same or different identity details, device, or IP address — constitutes a material breach of these Terms & Conditions and will result in the suspension of all associated accounts and forfeiture of all balances and bonuses held across those accounts.

During the registration process, you are required to provide:

• Your full legal name as it appears on a valid government-issued identity document (KTP or passport).
• Your date of birth.
• A valid email address that you own and control.
• A valid Indonesian mobile phone number.
• A unique username and a strong password of your own choosing.
• The name and account number of your preferred Indonesian bank account or e-wallet (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja) for withdrawal purposes.

You are solely responsible for maintaining the confidentiality of your Account credentials. emom77 will never contact you requesting your password. Any activity conducted through your Account — including wagers placed and withdrawals requested — is deemed to have been authorised by you unless you notify emom77 immediately of any suspected unauthorised access.

emom77 reserves the right to suspend or close any Account where there are reasonable grounds to believe that the registration information provided is false, incomplete, or has been obtained through fraudulent means, without prior notice and without liability.

All deposits on the emom77 Platform are processed in Indonesian Rupiah (IDR). emom77 does not apply any currency conversion, foreign exchange markup, or processing fee to deposits made through supported local payment methods.

Supported deposit methods and processing times:

• Bank Transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI): Credited within 0–5 minutes upon successful bank confirmation. Minimum deposit: Rp 20.000.
• E-Wallets (OVO, DANA, GoPay, ShopeePay, LinkAja): Credited instantly in most cases. Minimum deposit: Rp 20.000.

Deposits must be made from a payment account registered in your own name and matching the identity information on your emom77 Account. emom77 will not accept deposits from third-party payment accounts. Any deposit identified as originating from a third-party source will be reversed, and the Account may be suspended pending investigation.

emom77 reserves the right to apply minimum and maximum deposit limits on a per-account or per-promotion basis and to refuse any deposit at its sole discretion where there is reasonable suspicion of fraudulent, illegal, or suspicious activity.

Withdrawal requests may only be submitted to a bank account or e-wallet registered in the Member's own name and matching the identity details on the emom77 Account. emom77 does not process withdrawals to third-party accounts under any circumstances.

Withdrawal processing times:

• During finance operating hours (07:00–23:00 WIB): Most withdrawal requests are processed within 15–30 minutes of submission.
• Outside operating hours: Requests submitted outside the 07:00–23:00 WIB window will be queued and processed from 07:00 WIB the following day.

Minimum withdrawal amount: Rp 50.000. emom77 does not charge withdrawal fees; however, individual banks may apply their own interbank transfer fees.

emom77 reserves the right to request KYC documentation before processing any withdrawal request, particularly for first-time withdrawals, large withdrawal amounts, or where emom77 has reasonable grounds to verify the Member's identity. Required documents typically include:

• A copy of a valid government-issued photo identity document (Indonesian KTP or passport).
• Proof of ownership of the withdrawal payment method (bank statement header or e-wallet account screenshot showing full name and account number).
• In some cases, a selfie holding the identity document.

Withdrawal requests may be delayed or declined where: the Member's Account has active wagering requirements on Bonus Funds; KYC verification is pending; the withdrawal amount exceeds the Account's verified daily limit; or emom77 has reasonable suspicion of fraudulent or prohibited activity on the Account.

emom77 offers a range of bonuses and promotional offers to Members, including welcome bonuses, deposit match bonuses, cashback promotions, free spins, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, and Indonesian Independence Day. All bonuses are subject to the following general terms, in addition to any specific terms stated on the relevant promotion page:

1. Wagering Requirements: All Bonus Funds are subject to a wagering requirement before withdrawal is permitted. The applicable wagering requirement multiplier will be stated clearly on each promotion page. Failure to complete the wagering requirement within the specified validity period will result in the Bonus Funds and associated winnings being forfeited.
2. One Bonus Per Member: Only one active bonus may be held at a time per Account. Attempting to claim multiple bonuses simultaneously constitutes bonus abuse.
3. Minimum Odds / Game Restrictions: Certain bonuses apply only to specific game categories (e.g., slots, live casino, or sportsbook). Where minimum odds apply to sportsbook bonuses, they will be stated on the promotion page.
4. Bonus Abuse: emom77 defines bonus abuse as any strategy, pattern of play, or coordinated activity designed to exploit promotional offers without genuine gaming intent. This includes but is not limited to: placing offsetting bets across multiple outcomes, using automated software, or coordinating with other Members. emom77 reserves the right to cancel bonuses and withhold associated winnings where bonus abuse is detected.
5. Promotional Validity: All bonuses have an expiry date. Bonus Funds and any winnings derived from Bonus Funds that have not been withdrawn by the expiry date will be forfeited automatically.
6. emom77's Discretion: emom77 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice, subject to honouring commitments already made to Members who have opted in to the promotion in good faith prior to the change.

The following activities are strictly prohibited on the emom77 Platform. Engaging in any of the following will result in immediate Account suspension, forfeiture of all balances and bonuses, and may result in legal action:

• Providing false, misleading, or fraudulent registration information.
• Registering more than one Account (multi-accounting), whether under the same or a different name, email address, or payment method.
• Using the Platform for the purposes of money laundering, terrorist financing, or any other criminal activity.
• Using automated software, bots, scripts, or any other technology to place wagers or interact with the Platform in a non-human manner.
• Exploiting software errors, display glitches, or calculation bugs to gain an unfair advantage. Any winnings derived from a software error are void and will not be paid.
• Colluding with other Members to influence game outcomes, particularly in live dealer or card game environments.
• Sharing Account credentials or allowing another individual to access or operate your Account.
• Engaging in chargebacks or payment reversals following a deposit, while retaining the benefit of the deposited funds on the Platform.
• Threatening, harassing, or abusing emom77 staff or other Members via any communication channel.
• Attempting to access, tamper with, or reverse-engineer any part of the emom77 Platform's software, databases, or infrastructure.

All content on the emom77 Platform — including but not limited to the brand name, logo, trademarks, game interfaces, graphics, text, software, code, databases, and all other materials — is the exclusive intellectual property of emom77 or its licensed content providers, and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the emom77 Platform solely for personal, non-commercial entertainment purposes, in accordance with these Terms & Conditions. No other rights are granted.

You may not reproduce, distribute, publicly display, modify, create derivative works from, sell, or otherwise exploit any content from the emom77 Platform without prior written consent from emom77. Unauthorised use of emom77's intellectual property will result in immediate Account termination and may expose you to civil and criminal liability.

To the fullest extent permitted by applicable law, emom77 and its directors, officers, employees, contractors, licensors, and agents shall not be liable for any of the following:

• Any direct, indirect, incidental, consequential, special, or punitive loss or damage arising from your use of, or inability to use, the emom77 Platform.
• Any loss of profits, loss of data, loss of goodwill, or business interruption arising in connection with the Platform, howsoever caused.
• Any interruption, suspension, or termination of the Platform or any service offered through it, including during scheduled or emergency maintenance.
• Any inaccuracy, error, or omission in any content or information displayed on the Platform, including odds, game outcomes, and balance figures.
• Any loss arising from unauthorised access to your Account where you have failed to maintain the security of your login credentials.
• Any technical failure, including server outages, internet connectivity issues, or device incompatibility.

Nothing in these Terms & Conditions shall limit emom77's liability for fraud, death, or personal injury caused by emom77's own negligence, to the extent that such limitation is prohibited by applicable law.

emom77 provides the Platform and all Services on an "as is" and "as available" basis without any warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Termination by emom77: emom77 reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, if emom77 reasonably believes that:

• The Member has breached any provision of these Terms & Conditions.
• The Member has engaged in fraudulent, illegal, or prohibited conduct as described in Clause 8.
• The Account poses a financial, legal, reputational, or security risk to emom77 or other Members.
• emom77 is required to do so by a competent authority, court order, or regulatory directive.

Upon termination for a breach, emom77 reserves the right to withhold any balance in the Account pending investigation. Where termination is not the result of Member misconduct, any remaining real-money Balance (excluding Bonus Funds) will be returned to the Member's registered withdrawal method within 14 business days.

Termination by Member: You may close your Account at any time by contacting emom77 Live Chat or emailing support@emom77.app. Prior to closure, any pending withdrawal requests will be processed in the normal course. If you have active wagering requirements on Bonus Funds at the time of closure, those Bonus Funds and associated winnings will be forfeited.

emom77 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using the emom77 Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

emom77 implements 256-bit SSL encryption on all data transmitted between your device and our servers. Member data is stored in secure, access-controlled environments and is not sold to third parties. Personal data may be shared with licensed payment processors, KYC verification partners, and relevant authorities where required by law or regulatory obligation.

For full details on how emom77 collects, uses, stores, and protects your personal information, please review the Privacy Policy.

emom77 is committed to providing a safe and responsible gaming environment. Gaming on the Platform should be treated as a form of entertainment. emom77 does not encourage Members to view gaming as a source of income or a means to recover financial losses.

The following responsible gaming tools are available to all Members at no cost via the Account dashboard or by contacting Live Chat:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Set a cap on the total amount you are willing to lose within a defined period.
• Session Time Limits: Receive automatic reminders and session cut-offs after a defined period of continuous play.
• Cooling-Off Period: Temporarily suspend your Account for 24 hours, 7 days, or 30 days. Cooling-off periods are applied immediately and cannot be reversed during the chosen period.
• Self-Exclusion: Permanently close your Account for a minimum period of 6 months or indefinitely. Self-exclusion is irreversible for the chosen period.

emom77 strictly enforces its 21+ age policy and uses both automated systems and manual review to identify indicators of problem gambling behaviour. If emom77 identifies such indicators on your Account, it may proactively apply responsible gaming restrictions.

For comprehensive guidance on responsible gaming, please visit our dedicated Responsible Gaming page.

emom77 operates as an internationally licensed and regulated online gaming platform. These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the jurisdiction in which emom77 holds its gaming licence.

In the event of any dispute between a Member and emom77, the parties agree to first attempt to resolve the matter through emom77's internal dispute resolution process, which can be initiated by contacting Live Chat or emailing support@emom77.app. emom77 aims to acknowledge all formal disputes within 24 hours and to provide a written resolution within 14 business days.

If a dispute cannot be resolved through the internal process, it shall be referred to binding arbitration in accordance with the rules of the competent arbitration body designated by emom77's licencing authority. The language of arbitration proceedings shall be English.

Nothing in this clause shall prevent emom77 from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its intellectual property rights, confidential information, or to prevent irreparable harm.

emom77 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, emom77 will notify registered Members by email to the address on their Account and/or by displaying a prominent notice on the Platform for a period of not less than 7 days prior to the changes taking effect.

The "Last Updated" date at the top of this document reflects the date on which the most recent revision was made. It is your responsibility to review the current Terms & Conditions before using the Platform. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised terms.

If you do not agree with any amended terms, you must stop using the Platform and may close your Account in accordance with Clause 11. emom77 will process any outstanding real-money Balance in accordance with the withdrawal procedures set out in Clause 6.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please contact the emom77 support team through any of the following channels:

• Live Chat: Available 24/7 via the emom77 Platform. Average response time under 2 minutes.
• Email: support@emom77.app — for formal written correspondence and document submissions. Response within 24 hours on business days.

For financial queries including unresolved deposit or withdrawal issues, please contact the Finance team during operating hours of 07:00–23:00 WIB via Live Chat, quoting your Account username and the relevant transaction reference number.