Privacy Policy

emom77, operating the platform accessible at https://emom77.app, is the data controller responsible for your personal information. As data controller, emom77 determines the purposes and means by which your personal data is processed, and bears responsibility for ensuring that processing is carried out lawfully, fairly, and transparently.

emom77 operates under an international gaming licence and processes personal data in accordance with applicable international data protection standards. For all privacy-related enquiries, data subject requests, or complaints, please contact our dedicated Privacy team at support@emom77.app with the subject line "Privacy Request".

This Privacy Policy governs the processing of personal data belonging to Members who are residents of Indonesia and who access the emom77 Platform from within Indonesia or from any other jurisdiction where access to the Platform is permitted.

emom77 collects personal data through several channels: directly from you when you register or interact with our services, automatically when you use the Platform, and from third-party verification partners where required for KYC compliance. The categories of personal data we collect are set out below:

emom77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing your identity, contact, financial, account, and gaming data is necessary to perform the contract between you and emom77 — that is, to provide you with access to the Platform and its services, process your deposits and withdrawals, and manage your Account.
• Legal Obligation: emom77 is required to process certain personal data — particularly identity and financial data — to comply with anti-money laundering (AML) regulations, KYC obligations, and other applicable legal requirements imposed by our licensing authority.
• Legitimate Interests: emom77 processes technical data, gaming data, and communications data on the basis of its legitimate interests in: operating a secure and compliant gaming platform; detecting and preventing fraud, cheating, and abuse; improving the quality of our services; and maintaining the integrity of our promotional programmes.
• Consent: Where emom77 sends you direct marketing communications (such as email promotions related to Idul Fitri, Ramadhan, or other seasonal campaigns), we do so on the basis of your consent, which you may withdraw at any time by updating your marketing preferences in your Account settings or by contacting our support team.

emom77 uses your personal data only for the specific purposes set out below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent:

1. Account Management: To register and maintain your emom77 Account, verify your identity, authenticate your login sessions, and manage your Account settings and preferences.
2. Service Delivery: To process your deposits and withdrawals via Indonesian bank accounts and e-wallets, record your gaming activity, apply bonuses and promotions, and deliver the full range of gaming services available on the Platform.
3. Regulatory Compliance: To conduct KYC verification, perform AML screening and transaction monitoring, respond to requests from regulatory or law enforcement authorities, and maintain records as required by our licensing obligations.
4. Security and Fraud Prevention: To detect and investigate suspicious Account activity, prevent multi-accounting, identify bonus abuse, and protect the financial integrity of the Platform and its Members.
5. Customer Support: To respond to your enquiries, resolve disputes, process responsible gaming requests (such as self-exclusion or deposit limits), and maintain records of our communications with you.
6. Platform Improvement: To analyse aggregate, anonymised usage patterns, identify technical issues, optimise the user experience, and develop new features and services that better serve Indonesian players.
7. Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaigns (subject to your marketing preferences). You may opt out at any time without affecting your ability to use the Platform.
8. Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, apply responsible gaming tools where appropriate, and provide support resources to Members who may be experiencing gambling-related difficulties.

emom77 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your personal data only in the following limited circumstances, and only to the minimum extent necessary:

• Payment Processors: We share your financial data (name, bank or e-wallet account details, transaction amounts in IDR) with licensed payment processors — including partners operating BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja integrations — solely for the purpose of processing your deposit and withdrawal transactions.
• KYC and Identity Verification Partners: We share identity data (name, date of birth, ID document images) with licenced identity verification service providers to fulfil our KYC obligations. These partners are contractually bound to use your data only for the verification purpose and to maintain appropriate security standards.
• Game Content Providers: When you play a game powered by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft), a limited set of session data (typically a unique session token and your account currency) is shared with that provider to load and operate the game. These providers do not receive your full personal profile.
• Legal and Regulatory Authorities: We may disclose your personal data to relevant regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the legal rights of emom77 or third parties.
• Professional Advisors: We may share data with our legal counsel, auditors, or compliance consultants on a strictly confidential and need-to-know basis where required for the operation of our business.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of emom77's assets, your personal data may be transferred to the acquiring entity. We will notify affected Members prior to any such transfer and ensure that the receiving entity is bound by privacy protections no less stringent than those in this policy.

emom77 uses cookies and similar tracking technologies to operate the Platform, improve your user experience, and gather aggregate analytics data. The categories of cookies we use are as follows:

You can control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the Platform — in particular, you will not be able to maintain a logged-in session. Disabling analytics or marketing cookies will not affect your ability to use core Platform features.

emom77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security architecture includes:

• 256-bit SSL/TLS Encryption: All data in transit between your browser or device and emom77's servers is encrypted using industry-standard TLS 1.2 or higher protocols.
• Encrypted Data at Rest: Personal data stored in our databases is encrypted at the storage layer using AES-256 encryption. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All staff access is authenticated via multi-factor authentication (MFA) and is subject to role-based permissions and comprehensive audit logging.
• Network Security: emom77's server infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and distributed denial-of-service (DDoS) mitigation services.
• Vulnerability Management: We conduct regular security assessments and penetration testing of the Platform. Critical vulnerabilities identified are remediated within defined SLA timeframes.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, emom77 will notify affected Members without undue delay and will take all reasonable steps to contain, investigate, and remediate the breach.

emom77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following retention guidelines apply:

Upon expiry of the applicable retention period, personal data is securely deleted from active systems or irreversibly anonymised so that it can no longer be associated with an individual. Anonymised, aggregate data may be retained indefinitely for statistical and analytical purposes.

As a Member of the emom77 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our Privacy team at support@emom77.app with the subject line "Privacy Request" and a description of your request. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

Please note that certain rights are subject to limitations — for example, we cannot erase data that we are legally required to retain under AML or KYC regulations. Where a right cannot be exercised in full, we will explain the specific limitation that applies.

The emom77 Platform is strictly intended for adults aged 21 and over. emom77 does not knowingly collect, solicit, or process personal data from individuals under the age of 21. If emom77 discovers or is notified that a Member is under 21 years of age, the Account will be closed immediately, all personal data associated with the Account will be deleted to the extent permitted by law, and any funds deposited will be returned via the original payment method.

If you are a parent or guardian and believe that a minor has registered an Account on emom77 or provided personal data to the Platform without your knowledge, please contact us immediately at support@emom77.app so that we can take appropriate action without delay.

emom77 is an internationally operated platform and, as such, some of the personal data we collect may be transferred to, stored in, and processed in countries outside of Indonesia. This includes transfers to our cloud infrastructure providers, KYC verification partners, and game content providers who may operate servers in jurisdictions such as the European Union, Singapore, or other regions with robust data protection frameworks.

Where emom77 transfers personal data internationally, we ensure that appropriate safeguards are in place to protect the data at a standard equivalent to that provided under applicable data protection law. These safeguards may include:

• Transfers to countries that have been recognised as providing an adequate level of data protection.
• Contractual clauses that impose equivalent data protection obligations on the recipient of the data.
• Data processing agreements with third-party processors that mandate appropriate technical and organisational security measures.

By using the emom77 Platform, you acknowledge and consent to the transfer of your personal data to countries outside of Indonesia for the purposes described in this Privacy Policy.

emom77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal obligations, or improvements to our services. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

When we make material changes to this Privacy Policy — changes that significantly affect how we collect, use, or share your personal data — we will notify registered Members by email to the address on their Account and by displaying a prominent notice on the Platform for a minimum of 7 days before the changes take effect.

For non-material changes (such as minor clarifications in wording or updates to contact information), we will update this page without prior individual notification. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

Your continued use of the emom77 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must stop using the Platform and may request Account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data emom77 holds about you, please do not hesitate to reach out to us through one of the following channels:

• Email (Privacy Requests): support@emom77.app — use the subject line "Privacy Request" for all data subject requests. We will acknowledge your email within 5 business days.
• Live Chat: Available 24/7 via the emom77 Platform. For privacy matters, our Live Chat agents will escalate your query to the Privacy team and provide a reference number for tracking.

Our Privacy team operates during business hours (WIB, UTC+7), Monday to Friday. However, urgent Account security matters — such as suspected unauthorised access or data breach notifications — are handled by our 24/7 security response team and should be reported immediately via Live Chat.

We are committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.